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Our cookies are baked and immediately heat sealed in cello bags for ultimate freshness. Upon receipt, they will stay fresh for 5 days in a cool room, 10 days in the refrigerator or 1 month in the freezer. 

Yes! We are a completely gluten free facility with absolutely no wheat, so there is no risk of cross contamination.

The most common allergens that you will find in our products are eggs, butter, nuts and peanuts.  We use no preservatives & the only soy that is in our products is soy lecithin, which is used in some of the chocolate that we use. If you or the recipient have any allergies to any of these ingredients, we suggest not eating our products.

Absolutely!  You are more than welcome to either call us at 262-327-4111 or email us at If you wish to place an order for pickup at our New Berlin facility, please call ahead so we can arrange a time in which your order will be ready for you.

If you are looking to place and pick up an order in the same day, please call the number above. We are usually able to accommodate same day orders placed before 11am CST.

Wisconsin residents: Order by 11am on Wednesday and you will receive your cookies the same week.

Non-Wisconsin residents: Order by 11am on Tuesday and you will receive your cookies the same week.

Cookies purchased at the end of the week will be baked and shipped fresh the following Tuesday. 

We begin processing orders as soon as we receive them. For this reason, returns, refunds, modifications or cancellations are not allowed on any shipping order. To change a local delivery or pick up order, please call the bakery at 262-327-4111 and we will do our best to accommodate your request.

The Naked Baker cannot guarantee shipping or arrival dates once the cookies leave our bakery.  If you need cookies to arrive on a set date, please allow enough time to account for any shipping delays and place your order early.  For all questions and concerns about orders, please call our bakery at 262-327-4111 or email us at

Address labels are generated straight from your online order. What you input online will be transferred directly onto the shipping label. If you provided an incorrect address or the package is refused by the recipient and the package is returned to us, you will be notified. A refund will not be provided in this instance. If you want, we will provide new cookies at 1/2 price, however, you must pay the full price on shipment costs. If for some reason The Naked Baker created the label and made an error on the package, we will either refund your entire cost or ship a new package with freshly baked cookies at no charge to you.

If you are not satisfied with your product, please notify us so we can come to a solution together. If there is a special problem, we may request that you ship the product back to us at our expense.

Yes! You may add a short message to your order free of charge. The Naked Baker reserves the right not to print a gift note that is deemed inappropriate, profane or offensive by our staff. Please note that the message printed on cards is transferred directly from your online input. If you make a typo, it will appear exactly as you wrote. We do not change spelling or punctuation.

Yes, we do. We can work with you to create a custom gift & even create special messaging with your corporate logo to be included in each gift box.  Please call us at 262-327-4111 to talk to us about the endless possibilities.

Yes, we do wholesale our products! You can email us at or call us at 262-327-4111 to find out more information.

Yes, we do donate to charities! However, we can only donate a predetermined amount per month to charities. If you would like to request a donation, please email us at 6-8 weeks prior to needing them. Please understand that we are not able to donate to every organization that asks. The Naked Baker always wishes your organization success.

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