ORDERING PROCESS

• Our cookies are baked fresh to order, packaged by hand and delivered fresh to your door.
• To ensure your full enjoyment of our delicious cookies, please carefully review our ordering and shipping policies.

GENERAL SHIPPING INFORMATION

• All orders are shipped via FedEx Ground or USPS Priority Mail depending on the destination. We do not offer shipping options that will keep cookies in transit for more than three days. Our cookies have a shelf life of 14 days when kept in airtight packaging.
• We ship cookies Monday through Thursday We ship only if your order will be delivered the same week. We won’t ship your cookies if there is a risk that they will be sitting in a warehouse over the weekend. We want them to arrive to you as fresh as possible.
• Overnight shipping is available. Please call us at (414) 491-5885 for shipping rates. We don’t ship internationally.

PLACING YOUR ORDER

• We make every effort to bake, package and ship your order as quickly as possible. All orders placed will ship within 48 hours. We ship Monday through Thursday. If your order is received on Thursday to be shipped to a three-day transit zone, the order will be held until the following Monday for baking, packaging and shipping.
• The length of time it takes us to ship your order can vary depending upon when the order is placed. (If your order is placed on a Thursday afternoon, it will be baked, packaged and shipped the following Monday.)
• To ensure that you receive your order by the time you need it, you can place your order up to 25 days in advance. Simply let us know when you need it by leaving a delivery date in the comments area of your order.
• Please note that we cannot guarantee shipping or arrival dates. We strongly recommend that you schedule your order to arrive at least one business day before your desired arrival date to allow for any unforeseen delays. Cookies can be frozen upon arrival to preserve freshness.
• The Naked Baker cannot be held responsible for packages delivered to the wrong address, or lost, stolen or damaged packages

HOW WILL I KNOW THAT MY ORDER HAS SHIPPED?

• We will send an order confirmation to the email address provided with your order once the order has processed for shipment. You will receive this information the same day the order is shipped.
• If you do not receive an email, please check your junk mail folder and add info@thenakedbakercookies.com to your safe senders list.

As always, if you have any questions or concerns, please give us a call at (414) 491-5885 or email us at info@thenakedbakercookies.com.